Legal

Privacy Policy

Last updated: July 11, 2026

This Privacy Policy describes how Laminar Business Systems ("Laminar," "we," "us," or "our") collects, uses, and handles your personal information when you visit laminarsystems.ca or contact us through our website.

Laminar Business Systems is a sole proprietorship operated by Rod Neufeld, based in Chilliwack, British Columbia, Canada. We are committed to handling your personal information responsibly and in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Legislation (CASL).

1. Information We Collect

We only collect information you provide directly to us. When you submit the contact form on our website, we collect:

• First and last name
• Email address
• Phone number (optional)
• Service of interest
• The message you write to us

We do not collect any information passively through cookies or tracking technologies at this time. If we add analytics tools in the future (such as Google Analytics), this policy will be updated to reflect that before those tools are activated.

2. How We Use Your Information

We use the information you submit solely to:

• Respond to your inquiry
• Understand your business needs and determine whether we can help
• Follow up on conversations you have initiated with us
• Send service-related communications directly related to your inquiry

We do not use your information for unsolicited marketing. We do not sell, rent, or trade your personal information to any third party. Ever.

3. Legal Basis for Processing

When you submit our contact form, you are initiating a business inquiry and providing express consent for us to contact you in response. Under CASL, this constitutes express consent to receive electronic communications related to your inquiry.

You can withdraw your consent at any time by contacting us at [email protected]. We will honour all withdrawal requests promptly.

4. Third-Party Services

We use a small number of third-party services to operate our business. Each handles data according to their own privacy policies:

HubSpot — We use HubSpot CRM to manage contact form submissions and store inquiry records. When you submit our contact form, your information is stored in HubSpot. HubSpot is a GDPR-compliant platform. You can review HubSpot's privacy policy at legal.hubspot.com/privacy-policy.

Cloudflare — Our website is hosted on Cloudflare Pages and our email is routed through Cloudflare's email routing service. Cloudflare processes network traffic and email headers as part of delivering these services. You can review Cloudflare's privacy policy at cloudflare.com/privacypolicy.

Google Fonts — Our website loads the Inter typeface from Google Fonts. This involves a request to Google's servers when you visit the site. Google may collect limited technical data (such as IP address) as part of this request. You can review Google's privacy policy at policies.google.com/privacy.

5. Data Retention

We retain your contact information in HubSpot for as long as it is relevant to an active or potential business relationship. If you ask us to delete your information, we will do so within 30 days unless we are required by law to retain it.

6. Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request a copy of that information
• Correct inaccurate information
• Request that we delete your information
• Withdraw consent for us to contact you

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We take reasonable precautions to protect your personal information. Our website is served over HTTPS. Form submissions are processed by HubSpot, which maintains its own security standards. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security, but we handle your information with care.

8. Children's Privacy

Our services are intended for business owners and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

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Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: